EVENT ID 7031 SOLUTION PROBLEM IF VIRTUAL DESKTOP OS MACHINE IS NOT REGISTERED IN REGISTRATION STATE

EVENT ID 7031
SOLUTION PROBLEM IF VIRTUAL DESKTOP OS MACHINE IS NOT REGISTERED IN REGISTRATION STATE

Ketika VM di startup, status gagal pada posisi REGISTERED di Citrix Studio Console. Artinya mesin belum up di server Citrix Controller.

Tampilan di Citrix Desktop Delivery Controller

Akibat :
Mesin tidak bisa running untuk diakses via Citrix
User AppHost tidak bisa masuk ke mesin ini. Jika Citrix mengarahkan secara random ke mesin yang bermasalah ini, maka statusnya akan failed.

Solution :
1. Masuk ke mesin yang problem, via RDP (Remote Desktop)
2. Cek log event log di Event Viewer

3. Lihat error di Administrative Events :
Event Viewer (Local) > Custom Views > Administrative Events

4. Periksa di List log. Terdapat Error (blok merah) dengan no ID 7031. Dengan deskripsi

The Citrix Desktop Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 6000 milliseconds. Restart the service.

5. Sesuai instruksi di Event Viewer di atas, kita akan me-restart service dari Citrix Desktop Service.
6. Open / running Service tool windows, ketik “service” di search box Start Windows:

7. Restart service of Citrix Desktop Service:

8. Kembali ke Citrix Studio Console, klik Refresh pada Desktop OS Machines Registration State. Seharusnya mesin sekarang berubah menjadi REGISTERED.

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